I would give Velocity 10 stars if I could! My story: While returning to Kalamazoo from an icy, rainy, nerve-wracking trip to the Grand Rapids Airport Monday, I hit a rough patch in the road. My back tire immediately started making a loud noise...maybe a stone in the tire? Stopped at a Speedway, a gentleman agreed, and said I'd be good to make it home. Hmmm...another mile down the road, and I decided to stop and call someone. A Google search led me to Velocity. I called and spoke with George, who told me he would take a look. When I arrived, George came outside, checked the tire, didn't see anything. He asked for the keys, and pulled it inside for the mechanic to inspect. I got comfortable in the waiting area, and in less than ten minutes, was told a small, plastic shield had come loose and was rubbing on the tire! Whew! I was in and out in about 15 minutes, and this without an appointment!! AND, George would take no payment for the service! Traveling alone, poor weather, an hour from home....Velocity was a God send. I am spreading the word about this company. Thank you so much!