Caledonia Auto Repair

418 reviews
(616) 369-9021
3989 68th st SE , Caledonia, MI 49316
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1

Frustrated beyond belief. Spent more on repairs replacing transmission and AC — and rear shocks next — since we bought CRV earlier this year than what we owe on the vehicle. Rear shocks have to be replaced next. Questioning their inspection process.

Alan, I am very sorry to hear of your frustration. Your daughter bought the CR-V with 175,000 miles and we did provide a 3,000 mile warranty in an effort to avoid expensive repairs right away. When you and I talked last month about the transmission the vehicle was well out of warranty but I thought I offered a good deal of help to reduce the cost of the repair which you declined. I'm sorry about the shocks, but they were not in need of replacement when we had the car. I would be more than happy to have our service department replace them at a reduced rate. Please call us at 616-710-5598 and I'll be glad to get involved.

- Velocity Tire & Auto
5

Had service done on my truck. Very fairly priced, quick turn around! Very happy customer.

5

We just bought a vehicle from Brent at Velocity and we had a great experience. Brent and everyone we have spoken with at Velocity are very friendly, honest, and capable. They also followed through on everything they said they would do post sale. I look forward to doing business with them again and I will also send my kids to Brent when they are ready to buy a car.

1

Purchased my vehicle from them about a month ago. Jeep Liberty was what I bought, we had asked for coolant changed and flushed and rear defroster fixed. Defroster just recently broke again and when I had a friend who owns a shop change my oil and fix the defroster the right way he said my coolant was extremely low and looked extremely unlikely that they flushed it. When I went to pick up the car the receptionist was the rudest person I've dealt with in a long time. I also had to get a new license plate for the vehicle which I wanted shipped to the shop because my driver license still had my Lansing address on it. The same rude receptionist actually shipped my plate to my address in Lansing without calling me. I then had to waste my time and money and drive all the way back to Lansing to pick my plate in a day to avoid driving on an expired temp plate. Would highly not recommend.

Zach, I can't apologize enough for your experience. We try hard to provide a great experience for our customers and it is personally painful for me as the owner of our dealership to hear anyone had a bad one. I did check again with our technician and the coolant flush was definitely completed the day you picked up the vehicle. It is possible there was some air in the system and the level lowered over time, but regardless we'd be happy to compensate you financially for any costs incurred with that and the rear defroster. The license plate was clearly our mistake and I personally apologize for that mistake as well as any rudeness you encountered here by any of our employees. Please call me (Brent) at 616-710-5598 to discuss where I can send a check to reimburse you for any out of pocket costs.

- Velocity Tire & Auto
5

So impressed with their service department. We will be return customers for sure and will spread the word!!

1

Very bad decision to purchase a vehicle from this place... Traded in a great vehicle for a lemon and they won't stand behind the warranty.....

Justin, I am extremely sorry you feel this way. We absolutely will stand behind our power train warranty on the vehicle and I am glad to do whatever work needs to be done immediately. Regarding the issue shortly after purchase, we provided you a loaner vehicle and never charged you anything at any time for looking at non power train items. Again, we will be 100% glad to honor the powertrain warranty that came with the vehicle and I will reach out to you by phone tomorrow to resolve the issue.

- Velocity Tire & Auto
5

Purchased a 2011 Mini Cooper S from Brent and could not be happier! Great experience, great cars, great guy, great business.

Thanks Cody! Part of me still misses that car. Enjoy!!

- Velocity Tire & Auto
5

Very helpful staff, got me the car I needed for the price I needed

Thanks Cam. Enjoy the Volvo!

- Velocity Tire & Auto
5

Service is honest and great. Really nice selection of cars! Will be back.

Thanks Elizabeth! We appreciate your business!

- Velocity Tire & Auto
5

Big Thanks To Brent and his staff. Top notch customer service. Best experience I have ever had at a dealer. They take pride in the vehicles they sell and the customer benefits from it. Definitely purchasing another vehicle from them future.

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